Hiring Team Leader Bpo Gurgaon

3 - 8 Years

Job Description

Greeting From Radical Minds..........

We have an urgent requirement of team leader for domestic/Travel process
Job Description :
The holder of this role is responsible for supervising and handling teams and for resolving process/product related doubts and questions
Floor walks for handle escalation and for the purpose of resolving concerns and doubts of the associates.
Answer the associate's queries on the process and product.
Monitor the calls taken by the associates and provides them feedback.
Supervise the team on the floor along with the assistant manager and the team leaders.Gives feedback to the associates on their performance, advise, mentors and motivates them to achieve their target
Conducts team meetings on a weekly basis and provides feedback to the associates on their performance
Check the team reports generated for any error and correct the same or provide feedback to the associates
Should have very good communication skills
Update self regularly on the process changes,process manuals.
Desired Candidate Profile:
* Good Communication Skills
* Good Interpersonal Skills
* Good Presentation skills
* Should have knowledge in MS Excel, MS Word and power point
* Should be able to identify situations, reasons which may impact the business and end user
*Immediate Joiner.

CONTACT NO.7053490016

Salary: INR 1,00,000 - 3,75,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Radical Minds Technologies Pvt. Ltd.

View Contact Details+

Recruiter Name:Raj Kumari

Contact Company:Radical Minds Technologies Pvt. Ltd.