Opening For Trainer @ Saki Naka (saki Vihar) Location

1 - 4 Years

Job Description

# Provides training that prepares advisors to meet their Performance metrics i.e. SLAs which in turn impacts customer retention and growth.

# Taking ownership training / projects assigned, including coordination of supplies, equipment and training materials.

# Focusing on maximum output nos. (Yield) through various interventions / engagement activities etc during new hire training batches.

# Reviews and analyzes clients training materials and recommends necessary changes to provide increased effectiveness.

# Works with client to incorporate the required changes.

# Updating training material as recommended by our clients and including information about new products / processes.

# Provides regular feedback to advisors on performance improvement parameters. Participates in calibrations with Quality & Operations and maintains the variance below the required level where ever applicable.

# Listens to calls to keeps himself/herself up to date by ensuring that he/she is abreast with process changes /Expectations

# Conducts refreshers / up-skill trainings to maintain training effectiveness on the floor.

# Ensuring that regular updates and reports are sent to the Core Training AM, Core Manager and Operations (Operations Manager, Team managers, Team Leaders)

# Interacts with IT team for creation and deletion of Ids for new team members.

Rishabh Salian

Salary: INR 2,25,000 - 3,75,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Training

Role:Voice & Accent Trainer


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Radical Minds Technologies Pvt. Ltd.

Radical minds is a leading transformational outsourcing (BPO) company. We combine our deep industry Knowledge with technology and business expertise to co-create innovative, digital-led transformational solutions. We care for our customers so we have conceived, designed and also planned service with the aim to serve various industries. Our company offers result driven services like lead generation, sales & marketing, customer retention management service, BFSI (BPO, KPO, LPO), etc. that empower business as well as enhance the credibility and profitability of the company.

Radical Minds is founded by Sanjoo Sharma in 2010. He has 23 years of extensive management experience acquired during his association with industry pioneers like HSBC, HP, Peoplesoft, Infogain, Astra & Andromeda. As a Chairman & Group Managing Director, Sanjoo has taken the responsibility of driving growth and differentiation across various business segments at Radical Minds & Group of companies. Now Radical minds it is working in various cities in India, UK, Australia in around 15 languages and dialects from the above locations.

All services offered by us are capable enough to transform clients' expectations as well as intensify the competition. Seamless services cater to the need of client's business objectives, cultural and language needs, and cost reduction goals.

We have qualified and experienced professionals at our -shore and onshore locations. Being a leader of technology, outsourcing, and next-generation services, we efficiently address present and future challenges of customers.
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Recruiter Name:Tayyab Khan

Contact Company:Radical Minds Technologies Pvt. Ltd.