Urgent Hiring Trainer Gurgaon

1 - 6 Years
Gurgaon

Job Description

Hi,

Greeting from Radical Minds

We are hiring for different process like Go-MMT,VlCC,IXIGO,VISTARA,DR LAL PATH,SWIGGY,1MG,ZOMATO ETC....


JOB DESCRIPTION:-
Responsibilities
# Provides training that prepares advisors to meet their Performance metrics i.e. SLAs which in turn impacts customer retention and growth.

# Taking ownership training / projects assigned, including coordination of supplies, equipment and training materials.

# Focusing on maximum output nos. (Yield) through various interventions / engagement activities etc during new hire training batches.

# Reviews and analyzes clients training materials and recommends necessary changes to provide increased effectiveness.

# Works with client to incorporate the required changes.

# Updating training material as recommended by our clients and including information about new products / processes.

# Provides regular feedback to advisors on performance improvement parameters. Participates in calibrations with Quality & Operations and maintains the variance below the required level where ever applicable.

# Listens to calls to keeps himself/herself up to date by ensuring that he/she is abreast with process changes /Expectations

# Conducts refreshers / up-skill trainings to maintain training effectiveness on the floor.

# Ensuring that regular updates and reports are sent to the Core Training AM, Core Manager and Operations (Operations Manager, Team managers, Team Leaders)

# Interacts with IT team for creation and deletion of Ids for new team members.
 

Contact Person:-Raj Kumari
Contact No.-7053490016

Perks and Benefits 

Negotiable

Salary: INR 2,00,000 - 4,00,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Training

Role:Technical/Process Trainer

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Radical Minds Technologies Pvt. Ltd.

www.radicalminds.in
View Contact Details+

Recruiter Name:rajkumari.tiwari@radicalminds.net

Contact Company:Radical Minds Technologies Pvt. Ltd.

Telephone:7053490016

Website:http://www.radicalminds.in