Greeting from Radical Minds
We are hiring for different process like Go-MMT,VlCC,IXIGO,VISTARA,DR LAL PATH,SWIGGY,1MG,ZOMATO ETC....
# Provides training that prepares advisors to meet their Performance metrics i.e. SLAs which in turn impacts customer retention and growth.
# Taking ownership training / projects assigned, including coordination of supplies, equipment and training materials.
# Focusing on maximum output nos. (Yield) through various interventions / engagement activities etc during new hire training batches.
# Reviews and analyzes clients training materials and recommends necessary changes to provide increased effectiveness.
# Works with client to incorporate the required changes.
# Updating training material as recommended by our clients and including information about new products / processes.
# Provides regular feedback to advisors on performance improvement parameters. Participates in calibrations with Quality & Operations and maintains the variance below the required level where ever applicable.
# Listens to calls to keeps himself/herself up to date by ensuring that he/she is abreast with process changes /Expectations
# Conducts refreshers / up-skill trainings to maintain training effectiveness on the floor.
# Ensuring that regular updates and reports are sent to the Core Training AM, Core Manager and Operations (Operations Manager, Team managers, Team Leaders)
# Interacts with IT team for creation and deletion of Ids for new team members.
Contact Person:-Raj Kumari
Perks and BenefitsNegotiable
Salary: INR 2,00,000 - 4,00,000 PA.
Desired Candidate Profile
Radical Minds Technologies Pvt. Ltd.
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