Urgent Opening For Quality Analyst @saki Naka (saki Vihar) Location

1 - 6 Years
Mumbai, Mumbai Suburbs, Navi Mumbai

Job Description

# Targets and Effectiveness Ensuring that the monitoring targets are met as per the SOW or stated otherwise in the Quality manual.
# Ensuring that the monitoring pattern does not get biased towards a particular set of individuals.

# Listening to pre-recorded / live barging calls for agents and scoring / giving feedback to agents
# Sharing Quality feedback with Operations & Training teams for incorporation into training
# Coaching agents on process based on the feedback of calls

# Reviewing the effectiveness of the monitoring system on a periodic basis and suggesting improvements.
# Metrics - Team Performance Ensuring that the internal/external targets are met and the team shows continual improvement over months.
# Maintaining minimal variation between the performances of all the team members thus ensuring consistency of performance across the team.
# Continual Improvement Focus on increasing the effectiveness and / or efficiency of the program to fulfill its policy and objectives. Determine current.

Rishabh Salian

Salary: INR 2,00,000 - 3,50,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Executive


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Radical Minds Technologies Pvt. Ltd.

Radical minds is a leading transformational outsourcing (BPO) company. We combine our deep industry Knowledge with technology and business expertise to co-create innovative, digital-led transformational solutions. We care for our customers so we have conceived, designed and also planned service with the aim to serve various industries. Our company offers result driven services like lead generation, sales & marketing, customer retention management service, BFSI (BPO, KPO, LPO), etc. that empower business as well as enhance the credibility and profitability of the company.

Radical Minds is founded by Sanjoo Sharma in 2010. He has 23 years of extensive management experience acquired during his association with industry pioneers like HSBC, HP, Peoplesoft, Infogain, Astra & Andromeda. As a Chairman & Group Managing Director, Sanjoo has taken the responsibility of driving growth and differentiation across various business segments at Radical Minds & Group of companies. Now Radical minds it is working in various cities in India, UK, Australia in around 15 languages and dialects from the above locations.

All services offered by us are capable enough to transform clients' expectations as well as intensify the competition. Seamless services cater to the need of client's business objectives, cultural and language needs, and cost reduction goals.

We have qualified and experienced professionals at our -shore and onshore locations. Being a leader of technology, outsourcing, and next-generation services, we efficiently address present and future challenges of customers.
View Contact Details+

Recruiter Name:Tayyab Khan

Contact Company:Radical Minds Technologies Pvt. Ltd.