Urgent opening For Team Leader @ Saki Naka (Saki vihar)

1 - 2 Years
Mumbai, Mumbai Suburbs, Navi Mumbai

Job Description

Roles and Responsibilities:

Supervises, develops and trains the staff and monitors the workflow of the Customer Service team guaranteeing Customer Service according to company policy and procedures working with the Manager.

Holds formal meetings and ad hoc staff huddles, monitoring workflow.

Implement and monitor the periodic Customer Experience updates that is being shared by the Leadership team

Directs the resolution and handling of product problems and customer notification in conjunction with Product/Project Management and other groups.

Handles customers requiring management intervention, including other internal organizational contacts.

Reviews daily transactional survey results with the manager and responds to customers when needed.

Handles difficult customer problems. Follows up on customer inquiries, referring them to appropriate departments. Provides other internal referral groups with full descriptions of problems. Provides the staff with solution documentation for bugs, fixes, and form letters and standardized responses.

Works on special projects, as assigned, that have a direct impact on workflow and/or customer support systems, i.e. beta testing new products, generation of activity reports/scorecards, website updates, etc.

Attends staff and global support meetings, reporting on activities.

Facilitates an effective and efficient workflow through the Customer Service department, working closely with the Manager.

Continues to develop technical and database content knowledge by monitoring computer and information industry trends and by taking courses and attending training.

Takes responsibility for identifying their own training and development on an on-going basis.

Makes positive efforts to promote personal safety and that of others by taking reasonable care at work, by carrying out the requirements of the law or following recognized codes of practice provided or advised by management to ensure safe working practices.

Undertakes any other reasonable duties as requested by your line manager/director on a permanent or temporary basis.


Positive supervisory and mentoring skills, Ability to meet your own and departmental deadlines using organizing and planning skills based upon:

Positive interpersonal communication and problem finding and problem-solving skills. Ability to identify, isolate and communicate problems from and to all levels of users and technical staff, including negotiating critical times and dates to expedite service. Ability to distill and communicate, both in verbal and written form, technical information in terms which the customers will understand.

Should be self-motivated, ability to exercise sound judgment on people management to determine appropriate action with limited direction.

Excellent attention to detail. Ability to remember the status of multiple reported/resolved/outstanding problems and yet be able to focus on one task at a time. Ability to meet deadlines. Can set priorities and be flexible in changing the environment.

Strong fluency English is required, and any additional language is a plus

Service orientation providing empathetic customer support within policy guidelines and established procedures. Well organized and disciplined with regards to policy, procedure, and standards.

A good team player with the ability to work on own initiative.

Rishabh Salian

Salary: INR 2,00,000 - 2,75,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Radical Minds Technologies Pvt. Ltd.

Radical minds is a leading transformational outsourcing (BPO) company. We combine our deep industry Knowledge with technology and business expertise to co-create innovative, digital-led transformational solutions. We care for our customers so we have conceived, designed and also planned service with the aim to serve various industries. Our company offers result driven services like lead generation, sales & marketing, customer retention management service, BFSI (BPO, KPO, LPO), etc. that empower business as well as enhance the credibility and profitability of the company.

Radical Minds is founded by Sanjoo Sharma in 2010. He has 23 years of extensive management experience acquired during his association with industry pioneers like HSBC, HP, Peoplesoft, Infogain, Astra & Andromeda. As a Chairman & Group Managing Director, Sanjoo has taken the responsibility of driving growth and differentiation across various business segments at Radical Minds & Group of companies. Now Radical minds it is working in various cities in India, UK, Australia in around 15 languages and dialects from the above locations.

All services offered by us are capable enough to transform clients' expectations as well as intensify the competition. Seamless services cater to the need of client's business objectives, cultural and language needs, and cost reduction goals.

We have qualified and experienced professionals at our -shore and onshore locations. Being a leader of technology, outsourcing, and next-generation services, we efficiently address present and future challenges of customers.
View Contact Details+

Recruiter Name:Vivek Mohan

Contact Company:Radical Minds Technologies Pvt. Ltd.